Follow these steps to create a MyHealth Records account.

Step 1: Creat​e an Alberta.ca Account.
An Alberta.ca Account gives quick and secure access to some online government services. You need an Alberta.ca Account to sign into MyHealth Records.

Step 2: Confirm your Alberta.ca Account
Once you have an Alberta.ca Account, start the process of verifying your Alberta.ca Account by confirming your identity with your Alberta driver’s license or identification card. A mobile device can be used to scan your ID. You can also manually enter your Alberta driver's license number, Alberta Provincial ID card number, and ACN (Audit Control Number) on the back of the card.​

Confirming your identity is the first step of the Alberta.ca Account identity verification process. When Alberta government systems confirm the existence of your Alberta driver’s licence or identification card with matching personal information, you receive a confirmation email, and a letter with an activation code to verify your Alberta.ca Account sent by regular mail. It should arrive within 10 days. The activation code is valid for 90 days.

Learn more about Alberta.ca Account and verifying your identity.

Step 3: Set up your MyHealth Records account.

1. Go to MyHealth Records.
2. Login using your Alberta.ca Account.
3. Accept the User Agreement.
4. Enter your Personal Health Number. This links your health information in Netcare to MyHealth Records.

Step 4: Verify your Alberta.ca Account
Verifying your Alberta.ca Account proves that you are who you say you are. This important step keeps your health information private and secure. When you receive your account activation code in the mail, you need to enter it on the Manage account page to complete the ID verification process. Make sure to verify your Alberta.ca Account within 90 days of your sign up to continue getting up-to-date Alberta lab results, medication, and immunization information in MyHealth Records. This is the final step of the identity verification process.

Follow Alberta.ca Account’s instructions to verify your identity.

If you need help when signing up for MyHealth Records, call MyHealth Records Support at 1-844-401-4016 between 8:15 a.m. and 4:30 p.m. (MT), Monday to Friday.

The gender shown in your MyHealth Records account is the same as the one shown on your Alberta Personal Health Card. The Government of Alberta is working towards making X an option under gender or sex within MyHealth Records and other government forms and websites.

FAQs

Q: I've listed my gender as X on my driver's license. Why doesn't it show up this way in MyHealth Records?

A: Currently, the gender shown in your MyHealth Records account is the same as the one shown on your Alberta Personal Health Card.

Q: When will I be able to change my gender to X in MyHealth Records?

A: The Government of Alberta is working towards making X an option under gender or sex.

Q: If I have questions about gender in MyHealth Records, who can I contact?

A: Please contact eHealth Support Services at 1-800-315-6028 for more information.

Your Alberta.ca Account has a feature called "Identity Verification". When you verify your Alberta.ca Account, you are proving that you are who you say you are. This important step keep​​s your health information private and secure. Only Alberta residents can verify their Alberta.ca Account.

Make sure to verify your Alberta.ca Account within 90 days of your sign up to continue getting up-to-date Alberta lab results, medication, and immunization information in MyHealth Records. This is the final step of the identity verification process.

Learn more about Alberta.ca Account and verifying your identity.

See the Account Set-up Guide for more information on setting up your MyHealth Records account.

Alberta Netcare is the Government of Alberta's provincial electronic health record system. It stores health information like your imaging results, prescription history, and lab results. The information in Alberta Netcare is added by healthcare facilities, services and providers throughout the province. To learn more, visit the Alberta Netcare website. ​​​​