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General Information

Early Pregnancy Assessment Program at Lois Hole Hospital for Women

Supports, teaches, and treats women who are going through an early pregnancy loss.

Eligibility

For women who have a confirmed pregnancy loss at less than 20 weeks.

How to access this service

Healthcare providers should consult the Alberta Referral Directory for service referral information.

Wait

An estimated wait time will be provided at the time of appointment booking.

Accessibility

Wheel chair access available.
Front entrance

Elevators and washrooms

Service hours

Sunday: 7:00 am - 3:00 pm.
Monday: 7:00 am - 7:00 pm.
Tuesday: 7:00 am - 7:00 pm.
Wednesday: 7:00 am - 7:00 pm.
Thursday: 7:00 am - 7:00 pm.
Friday: 7:00 am - 7:00 pm.
Saturday: 7:00 am - 3:00 pm.

By referral only.

Address

Robbins Pavilion
10240 Kingsway Avenue
Edmonton Alberta
T5H 3V9

Telephone

780-735-6653

Fax

780-735-5907

Website

Getting there

Wayfinding information not currently available.

Other services

Service hours

Patients appointments are Tuesday, Thursday, and Fridays

Referral Needed

Yes

Wait Times

Yes
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Allard Hereditary Breast and Ovarian Cancer Clinic

Offers assessment, surveillance, and follow up for women who have a high risk of hereditary breast or ovarian cancer including BRCA1 and BRCA2 mutations.

Must meet the referral criteria on form for acceptance into the clinic.

Ongoing breast Surveillance and referrals for GyneOncology for Risk Reducing Surgery.

Support services are offered to clients and their families.

Telephone

780-735-6562

Service Hours

Monday: 8:00 am - 4:00 pm.
Tuesday: 8:00 am - 4:00 pm.
Wednesday: 8:00 am - 4:00 pm.
Thursday: 8:00 am - 4:00 pm.
Friday: 8:00 am - 4:00 pm.

Referral Needed

A doctor’s referral is needed. You don’t need a doctor’s referral if one of your family members is already a client of the clinic.

Referrals can be faxed to 780-613-5532 or call 780-735-6562 to request a copy of the referral form.

Eligibility

Clients must be between 25 and 70 and meet the eligibility listed on the referral form. Clients will also be considered if they have:

  • a recommendation from a genetics clinic
  • BRCA1 or BRCA2 mutation
  • a first degree relative (a parent, sibling, or child) with BRCA1 or BRCA2 mutation
  • had radiation to their chest before age 30
  • a strong family history of breast or ovarian cancer
  • must meet the referral criteria for acceptance in the clinic

Wait times

6 Months

Wait time is 6 plus months for new referral.

Antepartum | 780-735-4839

Service hours

Available 24 a day, 7 days a week.

Multiple Languages

Yes
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Antepartum

Provides care for pregnant women who are high-risk and need to be admitted to the hospital.

Telephone

780-735-4839

Service language options

Languages other than English in which this service may be delivered.

Eligibility

Pregnant women who are high-risk and need to be admitted to the hospital.

Cafeteria Services | 780-735-4111 (Royal Alexandra Hospital Switchboard)

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Cafeteria Services

Cafeteria services offer food and beverages at Alberta Health Services facilities. Catering services and vending machines are available at some sites. Each cafeteria services site team is dedicated to creating great food, inspiring healthy eating, and providing outstanding customer service to support the health of Albertans.

**Please note hours of operation may vary from site to site.

Telephone

780-735-4111 (Royal Alexandra Hospital Switchboard)

Fees

Food is available for purchase.

Wait Times

Yes
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Chronic Pelvic Pain Program

Service includes:

  • physician assessment and treatment
  • education
  • physiotherapy
  • exercise program

Telephone

780-735-4718

Service Hours

Monday: 8:00 am - 4:00 pm.
Tuesday: 8:00 am - 4:00 pm.
Wednesday: 8:00 am - 4:00 pm.
Thursday: 8:00 am - 4:00 pm.
Friday: 8:00 am - 4:00 pm.

Wait times

19 Months

An estimated wait time will be provided at the time of referral.

Colposcopy Clinic | 780-735-4881

Wait Times

Yes

Multiple Languages

Yes
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Colposcopy Clinic

Provides diagnostic testing procedures including:

  • colposcopy
  • LEEP (loop electrosurgical excision procedure)
  • biopsies and laser treatment

There is physician consultation and support as well as ongoing patient teaching.

Telephone

780-735-4881

Service Hours

Tuesday: 7:00 am - 3:15 pm.
Wednesday: 7:00 am - 3:15 pm.

Service language options

Languages other than English in which this service may be delivered.

Wait times

An estimated wait time will be provided at the time of appointment booking.

Service hours

By referral only.

Wait Times

Yes

Multiple Languages

Yes
View more information...

Early Pregnancy Assessment Program

Provides:

  • medical care and surgery (if needed) for women going through an early pregnancy loss
  • support, teaching and follow-up as needed

Telephone

780-735-6653

Service Hours

Sunday: 7:00 am - 3:00 pm.
Monday: 7:00 am - 7:00 pm.
Tuesday: 7:00 am - 7:00 pm.
Wednesday: 7:00 am - 7:00 pm.
Thursday: 7:00 am - 7:00 pm.
Friday: 7:00 am - 7:00 pm.
Saturday: 7:00 am - 3:00 pm.

Service language options

Languages other than English in which this service may be delivered.

Eligibility

For women who have a confirmed pregnancy loss at less than 20 weeks.

Wait times

An estimated wait time will be provided at the time of appointment booking.

Gift Shop | 780-735-4221

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Gift Shop

A gift shop available for clients, families, and staff. All proceeds from the sales are donated back to the hospital in support of patient care, comfort and education.

Call individual site to confirm their accepted forms of payment.

Telephone

780-735-4221

Service Hours

Sunday: 11:00 am - 4:00 pm.
Monday: 10:00 am - 7:30 pm.
Tuesday: 10:00 am - 7:30 pm.
Wednesday: 10:00 am - 7:30 pm.
Thursday: 10:00 am - 7:30 pm.
Friday: 10:00 am - 7:30 pm.
Saturday: 11:00 am - 4:00 pm.

Gynecology Day Surgery | 780-735-4817

Multiple Languages

Yes
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Gynecology Day Surgery

Cares for women who are inpatients or in day surgery with gynecology concerns. Includes:

  • urogynecology
  • gynecology / cancer concerns
  • reproductive health
  • women’s endocrine and infertility concerns

Telephone

780-735-4817

Service Hours

Monday: 6:00 am - 7:00 pm.
Tuesday: 6:00 am - 7:00 pm.
Wednesday: 6:00 am - 7:00 pm.
Thursday: 6:00 am - 7:00 pm.
Friday: 6:00 am - 7:00 pm.

Service language options

Languages other than English in which this service may be delivered.

Eligibility

Women with gynecology concerns.

Fees

Fees may apply.

Service hours

Available 24 a day, 7 days a week.

Referral Needed

Yes

Multiple Languages

Yes
View more information...

Gynecology Inpatient Services

Services provided are as follows:

  • general gynecology
  • gynecology / oncology services
  • bereavement care to women experiencing perinatal loss
  • urogynecology services

Telephone

780-735-4818

Service language options

Languages other than English in which this service may be delivered.

Referral Needed

Physician referral required.

Multiple Languages

Yes
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Health Information - Access and Disclosure

In accordance with Alberta's Health Information Act, this is a service which enables the release of individually identifiable health information with or without the consent of an individual.

For detailed instructions, frequently asked questions and forms, please visit Access & Disclosure | Alberta Health Services.

Telephone

780-735-4230

Service language options

Languages other than English in which this service may be delivered.

Fees

A basic fee of $25.00 is applied to all requests which includes up to 20 pages depending on record format i.e. paper, electronic or microfilm record. Each additional page costs from .25 to .50 cents per page. Additional costs may apply. Fees are applied in accordance with the Health Information Act.



Fee Reductions

If you are unable to pay the fee, please submit evidence of financial hardship.

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Health Information / Records Management

Completes patient charts, collects data, data entry and coding, collects patient information, dictates notes, and transcribes inpatient and outpatient charts.

Telephone

780-735-4222

Service Hours

Monday: 7:00 am - 3:30 pm.
Tuesday: 7:00 am - 3:30 pm.
Wednesday: 7:00 am - 3:30 pm.
Thursday: 7:00 am - 3:30 pm.
Friday: 7:00 am - 3:30 pm.

Fees

There is a fee for copies of health records.

Multiple Languages

Yes
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Indigenous Hospital Navigation Services

This program provides:

  • case management
  • patient advocacy
  • cultural teaching
  • patient/client language interpretation
  • health literacy support
  • logistical support for discharge planning, counseling, and traditional Indigenous healing services for Indigenous peoples

This service is available on-site in hospitals and public health centres. Upon request, staff can be present at hospital rounds, medical appointments and case conferences.

Aboriginal Cultural Helpers also gather traditional medicines, educate about ceremonial protocol, and are available to healthcare staff for consultation on a diverse range of Indigenous patient issues.

Patients and clients may also be asked about their healthcare experience to help ensure they receive the best possible healthcare.

Telephone

780-735-6433

Service language options

Languages other than English in which this service may be delivered.

Eligibility

First Nations (Status and Non-Status), Métis, and Inuit peoples and their families.

Labour and Delivery | 780-735-4848

Service hours

Available 24 a day, 7 days a week.

Multiple Languages

Yes
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Labour and Delivery

Provides labour and birth care for pregnant women.

Telephone

780-735-4848

Service language options

Languages other than English in which this service may be delivered.

Eligibility

Sturgeon Community Hospital provides labour and delivery to low risk obstetrical patients over 36 weeks gestation.

Lois Hole Hospital for Women provides labour and birth care for patients with low and high risk pregnancies.

Fort Saskatchewan Community Hospital provides labour and delivery to low risk obstetrical patients over 36 weeks gestation.

Lost and Found | 780-735-4177

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Lost and Found

Please call the Security Office to see if your item has been found.

Telephone

780-735-4177

Service Hours

Monday: 8:00 am - 4:15 pm.
Tuesday: 8:00 am - 4:15 pm.
Wednesday: 8:00 am - 4:15 pm.
Thursday: 8:00 am - 4:15 pm.
Friday: 8:00 am - 4:15 pm.

Service hours

Closed for lunch daily from 12:00 p.m. to 1:00 p.m.

Wait Times

Yes

Multiple Languages

Yes
View more information...

Maternal Fetal Medicine Centre (Northern & Central Alberta)

Provides inpatient and outpatient services including:

  • assessing pregnant women and their unborn babies
  • prenatal screening and diagnosis
  • preconception counselling
  • treatment if needed

Telephone

780-735-4813

Service Hours

Monday: 7:30 am - 6:00 pm.
Tuesday: 7:30 am - 6:00 pm.
Wednesday: 7:30 am - 6:00 pm.
Thursday: 7:30 am - 6:00 pm.
Friday: 7:30 am - 6:00 pm.

Service language options

Languages other than English in which this service may be delivered.

Eligibility

For residents from northern or central Alberta who have high-risk pregnancy concerns and require pre-pregnancy counselling or prenatal screening and diagnosis.

Women from outside of northern or central Alberta may be seen if there is a specific referral request from a doctor.

Wait times

An estimated wait time will be provided at the time of appointment booking.

Wait time is dependent on how urgent the problem is.

Menopause Clinic, The | 780-735-4718, 780-735-6642 (To obtain referral forms), 780-735-8640

Wait Times

Yes

Multiple Languages

Yes
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Menopause Clinic, The

This Clinic offers assessment, diagnosis, treatment, education and short term follow up care for women requiring a multi-modal approach to treatment of menopause symptoms affecting quality of life.

Telephone

780-735-4718, 780-735-6642 (To obtain referral forms), 780-735-8640

Service Hours

Tuesday: 8:00 am - 4:00 pm.

Service language options

Languages other than English in which this service may be delivered.

Eligibility

Women in menopause or perimenopause with symptoms that are affecting their quality of life.

Wait times

18 Months

An estimated wait time will be provided at the time of appointment booking.

Multiple Languages

Yes
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Patient Email Well Wishes

As part of our support for patient care and comfort, friends and family of inpatients at hospital and health care facilities can send well wishes via email. Sites participating in the program will receive the message, will ensure that the message is only "well-wish" (any other type of communication will be deleted) and will arrange for delivery within 3 business days. A couple of important reminders - the electronic delivery system is not a secure connection, so please don't add any confidential information to your message. Plus the "well-wish" system does not allow for replies or confirm receipt / delivery confirmation.

Service language options

Languages other than English in which this service may be delivered.

Patient Information | 780-735-4510

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Patient Information

Services offered:

  • responding to patient location inquires
  • providing direction on a patients whereabouts

Telephone

780-735-4510

Service Hours

Monday: 8:00 am - 8:00 pm.
Tuesday: 8:00 am - 8:00 pm.
Wednesday: 8:00 am - 8:00 pm.
Thursday: 8:00 am - 8:00 pm.
Friday: 8:00 am - 8:00 pm.

Pelvic Floor Clinic | 780-735-5290

Service hours

Hours may vary.

Wait Times

Yes

Multiple Languages

Yes
View more information...

Pelvic Floor Clinic

Services offered include the following:

  • Education - New patients are required to view the 5 basic modules either online, via Telehealth or in-house classes. Additional supplementary modules and handouts are available.
  • Conservative/Behavioral Therapy – The nurses and physiotherapists see women for assessment and behavioural treatment for the above disorders, which require patient involvement and commitment to modification of activities and lifestyle.
  • Pessary Fitting - Clinic nurses assess and fit women for vaginal pessaries, devices that assist with prolapse and incontinence issues.
  • Medical Intervention – When appropriate, medications may be prescribed that reduce symptoms in women.
  • Surgical Intervention - The clinic urogynecologists will provide surgical interventions for women with prolapse and stress incontinence issues.
  • Physiotherapy - Clinic physiotherapists provide education, assessment and treatment for complex clinic patients. Direct referrals for physiotherapy are NOT accepted.
  • Urodynamic Testing & Cystoscopy - These specialized tests are done to provide diagnostic information, when required.
  • Perineal Tears - New mothers with 3rd & 4th degree perineal tears. Treatment includes education, exercise class and physiotherapy

The team includes nurses, physiotherapists and physicians with a focus on patient-centered care, based on patient education. Patients may be seen by various team members during their treatment at the clinic. As this is a tertiary care specialty clinic, patients can expect to be discharged back to their referring provider. Our goal is to improve quality of life.

Telephone

780-735-5290

Service Hours

Monday: 8:00 am - 4:00 pm.
Tuesday: 8:00 am - 4:00 pm.
Wednesday: 8:00 am - 4:00 pm.
Thursday: 8:00 am - 4:00 pm.
Friday: 8:00 am - 4:00 pm.

Service language options

Languages other than English in which this service may be delivered.

Eligibility

Women with problems related to leaking urine or stool (incontinence).

New mothers with 3rd & 4th degree perineal tears.

Wait times

18 Months

An estimated wait time will be provided at the time of appointment booking.

Fees

Fees may apply and include some cost recovery for products such as pessaries.

Service hours

Operating hours and service availability may be impacted due to the COVID-19 situation. Please call for information on service hours.

Wait Times

Yes

Multiple Languages

Yes
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Physical Therapy - Incontinence Services - Community

Services may be provided individually or in a group and may include:

  • treatment at the clinic or facility
  • education to help you understand your condition and manage daily living
  • an exercise program or other options

Telephone

780-735-4761

Service Hours

Monday: 8:00 am - 4:00 pm.
Tuesday: 8:00 am - 4:00 pm.
Wednesday: 8:00 am - 4:00 pm.
Thursday: 8:00 am - 4:00 pm.
Friday: 8:00 am - 4:00 pm.

Service language options

Languages other than English in which this service may be delivered.

Wait times

An estimated wait time will be provided at the time of appointment booking.

Fees

Initial Assessment cost is covered by AHS Allied Health Community - Edmonton Zone. If you qualify after your assessment, AHS will cover the cost of up to 6 treatments per year, between April 1 and March 31. If you need more than the allotted treatments, the extra visits may be covered by other health benefits (e.g. Blue Cross, etc.) or you may have to pay yourself.

Postpartum | 780-735-4838

Service hours

Available 24 a day, 7 days a week.

Referral Needed

Yes

Multiple Languages

Yes
View more information...

Postpartum

Provides care to women and their families after birth. Private rooms are available as appropriate.

Telephone

780-735-4838

Service language options

Languages other than English in which this service may be delivered.

Referral Needed

Referral or admission by a doctor.

Eligibility

Pregnant women.

Fees

Fees may apply for certain room accommodation.

Prenatal Classes, Spanish | Cell: 780-910-2554, Office: 780-439-0948

Service hours

A series of evening classes.

Multiple Languages

Yes
View more information...

Prenatal Classes, Spanish

Due to Covid 19 on-line services and consultation over the phone.

Services include:

  • prenatal education classes
  • post-partum support
  • baby care
  • guidance to new parents and new-comers from Latin America and Spanish speaking countries
  • help understanding the Alberta Health Services system - Edmonton and area

Telephone

Cell: 780-910-2554, Office: 780-439-0948

Service language options

Languages other than English in which this service may be delivered.

This service is offered in Spanish only

Eligibility

For pregnant women and their partners who are Spanish-speaking.

Service hours

Messages can be left 24 hrs Monday - Friday

Class hours vary.

View more information...

Prenatal Education Program

Provides a virtual teaching program for pregnant women and their partners to help them understand and prepare for the pregnancy, birth and delivery and parenthood.

Telephone

780-735-4204

Eligibility

Pregnant women and their partners.

Fees

As established by Public Health.

Multiple Languages

Yes
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Regional Fertility and Women's Endocrinology Clinic

Fertility and endocrinology care for women and their partners.

Services offered include:

  • screening, assessment, and diagnosis
  • treatment with oral medications
  • endocrinology-related care

Telephone

780-735-5609

Service Hours

Monday: 8:00 am - 4:00 pm.
Tuesday: 8:00 am - 4:00 pm.
Wednesday: 8:00 am - 4:00 pm.
Friday: 8:00 am - 12:00 pm.

Service language options

Languages other than English in which this service may be delivered.

Wait times

3 Months

Registration | 780-735-4130

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Registration

Patient Registration

  • registers and pre-registers patients and collects demographic and financial information.
  • registers patients for inpatient admissions, ambulatory clinic appointment, and emergency department services

Telephone

780-735-4130

Service Hours

Monday: 5:30 am - 4:00 pm.
Tuesday: 5:30 am - 4:00 pm.
Wednesday: 5:30 am - 4:00 pm.
Thursday: 5:30 am - 4:00 pm.
Friday: 5:30 am - 4:00 pm.

Wait Times

Yes

Multiple Languages

Yes
View more information...

Reproductive Mental Health and Bereavement Program

Provides consultation for mental health issues.

Counselling and coping strategies provided for:

  • anxiety (related to the reproductive event)
  • depression (related to the reproductive event)
  • managing stress (related to the reproductive event)
  • grief and bereavement (loss of a pregnancy)

Telephone

780-735-6785

Service Hours

Monday: 8:00 am - 4:00 pm.
Tuesday: 8:00 am - 4:00 pm.
Wednesday: 8:00 am - 4:00 pm.
Thursday: 8:00 am - 4:00 pm.
Friday: 8:00 am - 4:00 pm.

Service language options

Languages other than English in which this service may be delivered.

Eligibility

Service targeted to:

  • Any woman with a mental health issue related to their reproductive health issue

Wait times

An estimated wait time will be provided at the time of appointment booking.

Social Work | 780-735-4410

Service hours

Closed daily between 12:00 noon and 1:00 pm.

Multiple Languages

Yes
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Social Work

Assesses clients' needs and gives support to help them deal with illness or injury.

Services include:

  • help addressing concerns of clients, families, and members of the healthcare team
  • information and education (e.g., making good decisions, caregiver stress, career or work options, end-of-life care, child care options)
  • referrals to community resources and services (e.g., financial help, accommodation, transportation)
  • help solving conflicts within families and with the healthcare system
  • speaks with government agencies and departments on behalf of clients
  • support as clients transition home or to another care setting

Telephone

780-735-4410

Service Hours

Monday: 8:00 am - 4:15 pm.
Tuesday: 8:00 am - 4:15 pm.
Wednesday: 8:00 am - 4:15 pm.
Thursday: 8:00 am - 4:15 pm.
Friday: 8:00 am - 4:15 pm.

Service language options

Languages other than English in which this service may be delivered.

Spiritual Care | 780-735-2611 , 780-735-4119

Service hours

Open Weekdays, Open Weekends, Open Evenings

Multiple Languages

Yes
View more information...

Spiritual Care

Offers spiritual and emotional support for patients, families, and staff in the hospital. Services are for people of any religion or culture and may include:

  • help dealing with difficult decisions or issues of life and death
  • help talking about ethical concerns or problems
  • bereavement (grief) counselling

Support is available through:

  • compassionate staff members
  • prayer, ritual, or ceremonies
  • spiritual counsel
  • help linking people to their faith community
  • a space set aside for private prayer and services

Telephone

780-735-2611 , 780-735-4119

Service language options

Languages other than English in which this service may be delivered.

Switchboard | 780-735-4111

Service hours

Available 24 a day, 7 days a week.
View more information...

Switchboard

These services include:

  • answering incoming telephone calls
  • transferring telephone calls and
  • giving out authorized telephone numbers

Telephone

780-735-4111

Volunteer Resources | 780-735-4430

Multiple Languages

Yes
View more information...

Volunteer Resources

Our volunteer roles share a commitment to improving the quality of the patient and family experience.

Volunteers are:

  • way-finders who help guide patients and families around our busy facilities,
  • friendly visitors who spend time with our socially isolated patients,
  • patient and family advisors who provide input and direction to AHS on numerous committees,
  • supporters of our volunteer retail operations - where the proceeds are returned to AHS to provide patient care and comfort.

For general information about volunteering with AHS please visit our website.

Telephone

780-735-4430

Service Hours

Monday: 8:00 am - 4:00 pm.
Tuesday: 8:00 am - 4:00 pm.
Wednesday: 8:00 am - 4:00 pm.
Thursday: 8:00 am - 4:00 pm.

Service language options

Languages other than English in which this service may be delivered.

Women's Operating Room | 780-735-4111 (Royal Alexandra Hospital Switchboard)

Service hours

Available 24 a day, 7 days a week.

Multiple Languages

Yes
View more information...

Women's Operating Room

This service provides:

  • cesarean sections
  • general gynecology surgery
  • gynecology oncology surgery
  • uro gynecology surgery

Telephone

780-735-4111 (Royal Alexandra Hospital Switchboard)

Service language options

Languages other than English in which this service may be delivered.

Women's Resource Centre | 780-735-8627

Service hours

This clinic is closed due to COVID-19 until further notice. 

Multiple Languages

Yes
View more information...

Women's Resource Centre

This clinic is closed due to COVID-19 until further notice.

This service provides information about:

  • preventing illness
  • exercising and healthy eating
  • living well
  • dealing with illness or issues of caregiving
  • finding emotional support
  • getting directions to hospital facilities
  • connecting with ethnic community services

The information comes from:

  • pamphlets and booklets in many languages
  • computer and online sources
  • medical site searching

Telephone

780-735-8627

Service language options

Languages other than English in which this service may be delivered.