Communication Access

For patients

These tips can make communication easier at your healthcare appointments.

Things to bring

communication booklet or device
notes you can share that tell how to help you communicate
list of questions for your healthcare provider
charged smartphone or tablet to record the appointment or take notes
paper and pen or a whiteboard to write notes and questions
hearing aids with extra, charged batteries

Support person

Bring a support person with you. This can be a family member, close friend, caregiver, or communication assistant (intermediary) who knows how you communicate best. They can help you understand information from your healthcare provider and help your healthcare provider understand you.

During your appointment

Let your healthcare provider know how you best understand others and express yourself.
Write notes.
Ask your health care provider to write down important information for you.
Ask your healthcare provider to explain anything you don't understand.

Recording your appointment

Ask your healthcare provider if it is okay to record the conversation so you can listen to it again later. This will help you remember the information and make sure you understand it.

My Care Conversations is a free smartphone AHS app. It lets you record, store, and sort conversations with your healthcare provider.

Helpful resources

Learn more

Communication Disabilities Access Canada

Current as of: December 5, 2023

Author: Allied Health, Speech, Language, Hearing and Audiology, Alberta Health Services

Go to Top

This material is not a substitute for the advice of a qualified health professional. This material is intended for general information only and is provided on an "as is", "where is" basis. Although reasonable efforts were made to confirm the accuracy of the information, Alberta Health Services does not make any representation or warranty, express, implied or statutory, as to the accuracy, reliability, completeness, applicability or fitness for a particular purpose of such information. Alberta Health Services expressly disclaims all liability for the use of these materials, and for any claims, actions, demands or suits arising from such use.