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General Information

Health Link 811 at Alberta-Wide Web and / or Telephone Access

A telephone service, which provides free 24/7 nurse advice and general health information for Albertans.

Service hours

Available 24 a day, 7 days a week.

Address



Telephone

811

Fax

403-943-1553 (Calgary), 780-735-3551 (Edmonton)

Toll free number

1-866-408-5465 (Canada-wide toll free)

Getting there

Physical location not applicable.

Other services

Multiple Languages

Yes
View more information...

Addiction and Mental Health - Opioid Dependency Program

Provides methadone or Suboxone® initiation and maintenance treatment in an outpatient setting. Patients are stabilized on methadone or suboxone under close medical supervision and evaluation of response to medication.

When they are properly prescribed and dispensed, a person on either medication is able to function normally with no drowsiness and no withdrawal symptoms. When taken as prescribed, both methadone and suboxone are safe medications and can be taken over a long term.

Services available may include:

  • ongoing support and monitoring (e.g. prescription management, medical follow up, urine testing, counselling and treatment planning)
  • health, safety and risk reduction teaching and management
  • source of information and expertise for community stakeholders on Opioid Agonist Treatment and suboxone
  • links to community pharmacists
  • links to other addictions treatment services
  • links to other social and health support systems
  • hepatitis and HIV screening

Services are voluntary and confidential.

For more information, visit our website

Looking for additional Addiction & Mental Health (AMH) services visit AMH Programs & Services.

Service Hours

Sunday: 8:00 am - 8:00 pm.
Monday: 8:00 am - 8:00 pm.
Tuesday: 8:00 am - 8:00 pm.
Wednesday: 8:00 am - 8:00 pm.
Thursday: 8:00 am - 8:00 pm.
Friday: 8:00 am - 8:00 pm.
Saturday: 8:00 am - 8:00 pm.

Service language options

Languages other than English in which this service may be delivered.

Eligibility

Provides treatment for opioid use disorder by providing the following:

  • medication management
  • oral opioid agonist treatment
  • psychosocial support

Wait times

1 Months

Fees

No Fee to attend the program.

Dispensing fees payable to patient's assigned pharmacy.



Fee Reductions

Client's Health and Benefit Plan or other prescription coverage, Alberta Works (if eligible).

Addiction Helpline | 1-866-332-2322

Service hours

Available 24 a day, 7 days a week.
View more information...

Addiction Helpline

The service is staffed by a multidisciplinary team comprised of nurses, psychiatric nurses, social workers, occupational therapists, and psychologists. It operates 24 hour a day, seven days a week and is available to all Albertans.

Telephone

1-866-332-2322

Multiple Languages

Yes
View more information...

Advance Care Planning Goals of Care Designation

Advance care planning is a way to help you think about, talk about and document your wishes for health care. It is a process that can assist you in making health care decisions now and for the future.

To learn more visit our website

Additional Information:

Service language options

Languages other than English in which this service may be delivered.

Wait Times

Yes
View more information...

Alberta Aids to Daily Living - Respiratory Benefits Program

Helps Albertans with a long-term disability, chronic illness, or terminal illness stay independent at home or in a supported living facility by providing financial assistance for respiratory equipment and supplies. Respiratory benefits include oxygen, ventilators, tracheotomy tubes, suction equipment and supplies, and bi-level positive airway pressure (BPAP) devices.

Visit the Alberta Aids to Daily Living (AADL) website for more information.

Service Hours

Monday: 8:00 am - 4:15 pm.
Tuesday: 8:00 am - 4:15 pm.
Wednesday: 8:00 am - 4:15 pm.
Thursday: 8:00 am - 4:15 pm.
Friday: 8:00 am - 4:15 pm.

Eligibility

To access this program, you must:

  • be an Alberta resident with a current Alberta Health Care card
  • have a long-term disability, chronic illness, or terminal illness
  • not be eligible for these types of benefits from another source

Wait times

An estimated wait time will be provided at the time of appointment booking.

Multiple Languages

Yes
View more information...

Alberta Breast Cancer Screening Program

Services include:

  • working with healthcare providers to support women, aged 50 to 74, in getting breast cancer screening across the province
  • providing breast cancer screening information and education to eligible women and healthcare providers
  • sending screening invitations, results, reminder and follow-up letters to eligible women
  • working with healthcare providers to contact women who have been screened or who are eligible to be screened.

For more information, visit our website.

Where are mammography services offered?

  • Alberta Health Services (AHS) Screen Test uses 2 mobile trailers to provide mammograms to women in over 120 communities in rural Alberta
  • community clinics operated by the Alberta Society of Radiologists throughout Alberta
  • hospitals and community health centres operated by AHS. To find a clinic or to book a mammogram, visit screeningforlife.ca

Service language options

Languages other than English in which this service may be delivered.

Eligibility

Based on Albertan recommendations (guidelines):

Women, aged 50 to 74, who live in Alberta and have no symptoms or personal/family history are eligible for regular breast cancer screening using mammograms every 2 years.

If you're between the ages of 50 and 74, you're automatically included in the program. Once you turn 50, and if you haven't had a screening mammogram in Alberta already, the ABCSP will send you a letter letting you know that you're at an age when screening is important and inviting you to get screened.

Multiple Languages

Yes
View more information...

Alberta Cervical Cancer Screening Program

Getting screened regularly, following up on abnormal Pap test results and getting the HPV (Human Papillomavirus) vaccine are the best way to prevent cervical cancer.

Services include:

  • working with healthcare providers to support women, aged 25 to 69, in getting cervical cancer screening across the province.
  • offering additional testing in Pap test samples with minor cell changes (positive low-grade results), called reflex HPV testing, to help decide what follow-up is needed.
  • providing cervical cancer screening information and education to eligible women and healthcare providers.
  • sending screening invitations, result recalls and follow-up letters to eligible women.

For more information, visit our website.

Service language options

Languages other than English in which this service may be delivered.

Eligibility

Women and people with a cervix, aged 25 to 69, who live in Alberta are eligible for regular cervical cancer screening using Pap tests every 3 years unless your healthcare provider tells you otherwise. Talk to your healthcare provider about what’s right for you.

If you're between the ages of 25 and 69, you're automatically included in the program. If you haven't already had a Pap test in Alberta, the ACCSP will send you a letter inviting you to get screened.
Optional screening is available from age 21 to 24 based on informed patient choice.

Multiple Languages

Yes
View more information...

Alberta Colorectal Cancer Screening Program

Getting screened regularly is the best way to find colorectal cancer early when treatment is more effective.

Services include:

  • working with healthcare providers to support Albertans aged 50 to 74 in getting colorectal cancer screening across the province.
  • providing colorectal cancer screening information and education to eligible Albertans and healthcare providers.
  • sending FIT result letters to eligible individuals.

For more information, visit our website.

Service language options

Languages other than English in which this service may be delivered.

Eligibility

Based on Albertan and Canadian recommendations (guidelines):
Individuals, aged 50 to74, who live in Alberta and have no symptoms and no family history in a first degree relative are eligible for regular colorectal cancer screening using FIT every year. Adults with an abnormal result (FIT positive) are recommended to have follow-up testing using a specialized test called a colonoscopy.
Individuals with a higher chance (increased risk) of developing colorectal cancer (personal / family history of colorectal cancer or pre-cancerous polyps in an immediate family member) should be screened regularly using a colonoscopy. In these cases, screening colonoscopies may begin at age 40. Screening using FIT is not recommended for these individuals.
Talk to your healthcare provider about which test is right for you.

Service hours

Closed weekends and holidays

View more information...

Alberta Health Services (AHS) Privacy Office

AHS is subject to Alberta’s Freedom of Information and Protection of Privacy Act (FOIP) and Health Information Act (HIA) legislation and must protect your personal and health information and when applicable may investigate privacy incidents involving your personal information or your health information.

Personal Information includes, but is not limited to, employee demographics, benefits, payroll, employment and education history and unique identifiers (e.g. SIN, driver’s license, employee ID).

Health Information includes, but is not limited to, patient name, DOB, PHN, ULI, healthcare provider, diagnostic and treatment information.

AHS’s Privacy Office is responsible for processing information requests under FOIP, answering general privacy related questions under FOIP and HIA, and when applicable, investigating suspected and confirmed privacy breaches involving AHS’s facilities and employees as it relates to your personal information or health information.

The following queries are not handled by the AHS Privacy Office:

  • requests from former/current employees for personal information - call HR Contact Centre
  • requests for health information regarding an AHS program or service - contact the service area directly or call the health information management department at the facility.
  • requests for name/address change, update first with Alberta Health Care Insurance Plan. You are encouraged to validate your information when you seek a health care service to ensure that all systems are up to date.

Telephone

1-877-476-9874

Service Hours

Monday: 8:00 am - 4:00 pm.
Tuesday: 8:00 am - 4:00 pm.
Wednesday: 8:00 am - 4:00 pm.
Thursday: 8:00 am - 4:00 pm.
Friday: 8:00 am - 4:00 pm.

Fees

Fees will be charged in accordance with the Freedom of Information and Protection of Privacy Act or by the facility for health information in accordance with the Health Information Act.

Multiple Languages

Yes
View more information...

Alberta Kidney Care

Renal Services is comprised of two programs, the Alberta Kidney Care - North (AKC) and the Alberta Kidney Care - South (AKC-S).

Services include:

  • peritoneal dialysis
  • chronic and acute hemodialysis
  • home, night-time, and self-care hemodialysis
  • kidney transplants
  • clinics that diagnose and treat kidney disease

For more information visit our website.

Service language options

Languages other than English in which this service may be delivered.

Service hours

Hours of operation vary.

Multiple Languages

Yes
View more information...

Alberta's Newborn Metabolic Screening Program

Healthcare providers work with parents (or guardians) to screen for certain treatable conditions (metabolic, endocrine, cystic fibrosis, sickle cell disease, and severe combined immunodeficiency).

  • Newborn blood spot screening helps your doctor or midwife find conditions that can be treated early to prevent health problems, improve your baby's health and may even save your baby's life. It’s the best way to tell if your baby is at risk of having a certain treatable condition that you, your doctor or your midwife might not know about.
  • It’s best to have the newborn blood spot screen completed at the hospital when your baby is between 24 and 72 hours old, before your baby goes home. If it is not completed at the hospital, it will be completed at a home visit, clinic visit or at a lab in your community.
  • Your doctor or midwife will have results by the time your baby is two weeks old.

For more information visit our website.

Service language options

Languages other than English in which this service may be delivered.

Eligibility

Babies born in Alberta

AlbertaQuits Helpline | 1-866-710-QUIT (7848)

Service hours

Outside these hours callers will receive general support from information and referral staff.

Multiple Languages

Yes
View more information...

AlbertaQuits Helpline

A free, confidential telephone counselling service for smokers and spit tobacco users.

Calls are answered by a trained cessation counsellor who can:

  • help you develop a quit plan
  • offer information and support or refer you to services in your community

If you are looking for help for other addictions or mental health concerns call the Addiction and Mental Health Helpline at 1-866-332-2322.

Telephone

1-866-710-QUIT (7848)

Service Hours

Sunday: 8:00 am - 8:00 pm.
Monday: 8:00 am - 8:00 pm.
Tuesday: 8:00 am - 8:00 pm.
Wednesday: 8:00 am - 8:00 pm.
Thursday: 8:00 am - 8:00 pm.
Friday: 8:00 am - 8:00 pm.
Saturday: 8:00 am - 8:00 pm.

Service language options

Languages other than English in which this service may be delivered.

Service hours

Available 24 a day, 7 days a week.

Multiple Languages

Yes
View more information...

AlbertaQuits Online

Preparing to quit is the most important thing you can do on your quit smoking journey - AlbertaQuits can help!

AlbertaQuits will help you get ready to stop smoking. It’s all about finding the right information at the right time. You’ll learn what to expect and how to prepare for road blocks on your journey to successful quitting.

Service language options

Languages other than English in which this service may be delivered.

Service hours

Available 24 a day, 7 days a week.

Multiple Languages

Yes
View more information...

Canadian Partnership Against Cancer

The Canadian Partnership Against Cancer (the Partnership) is the steward of the Canadian Strategy for Cancer Control (the Strategy). Its work is guided by the Strategy, which was refreshed for 2019 to 2029, and will help drive measurable change for all Canadians affected by cancer and a future where fewer people get cancer, more people survive cancer and those living with the disease have a better quality of life.

The Partnership works with those on the front lines of cancer care, and people living with the disease, to make system-level changes that improve all aspects of the cancer continuum from prevention, screening and diagnosis through to treatment, clinical care, palliative care and survivorship. Partners include provincial and territorial governments, cancer agencies, health organizations, health-care professionals, people living with cancer and those who care for them, as well as First Nations, Inuit and Métis communities, governments and organizations.

Please visit our website for more information.

Service language options

Languages other than English in which this service may be delivered.

Multiple Languages

Yes
View more information...

Chronic Disease Prevention

Chronic disease prevention offers expertise and programming around tobacco reduction, oral health prevention and treatment and physical activity programs in communities. More information can be found on the Chronic Disease Prevention information page.

Service language options

Languages other than English in which this service may be delivered.

Eligibility

Some criteria needs to be met for dental treatment.

Fees

Some fees may be required for dental treatments.

Clinical Ethics Service | 1-855-943-2821 (Provincial Line), 403-943-2821 (Calgary)

Service hours

Office is closed on statutory holidays.

View more information...

Clinical Ethics Service

Offers support to make hard choices about healthcare when people's beliefs and values are in conflict. This provincial-wide service is for patients, their families, healthcare providers, and administrators. Examples include when patients and family members have a hard decision to make about treatment or healthcare providers must deal with a situation that causes moral distress.

The service offers a confidential consult, which may include:

  • simple talks
  • guided talks with teams
  • help making decisions
  • help with complex situations and ethical challenges

Telephone

1-855-943-2821 (Provincial Line), 403-943-2821 (Calgary)

Service Hours

Monday: 8:30 am - 4:30 pm.
Tuesday: 8:30 am - 4:30 pm.
Wednesday: 8:30 am - 4:30 pm.
Thursday: 8:30 am - 4:30 pm.
Friday: 8:30 am - 4:30 pm.

Service hours

Available 24 a day, 7 days a week.
View more information...

Communications

Responds to all media requests and public inquiries and supports all departments in Alberta Health Services (AHS) by offering:

  • media relations
  • strategic communications
  • innovation and technology support
  • web, Intranet, and production services
  • employee engagement
  • marketing and creative services
  • publications and reports

Service hours

Clients can be refered to the 'Dementia Advice' service by calling 811, a 24 hours 7 days a week telephone service.

Wait Times

Yes

Multiple Languages

Yes
View more information...

Dementia Advice

Dementia Advice provides support for people living with dementia and their caregivers, including tele-triage, health advice, and available resources. A Health Link nurse assesses clients needs and provides advice for immediate concerns. When needed, clients are referred to a specialized dementia nurse for additional advice.

Specific services include:

  • short term psychosocial support
  • dementia related education
  • facilitates linkages to community resources
  • referrals to services such as Alzheimer Society and Home Care

Telephone

811

Service Hours

Sunday: 8:00 am - 8:00 pm.
Monday: 8:00 am - 8:00 pm.
Tuesday: 8:00 am - 8:00 pm.
Wednesday: 8:00 am - 8:00 pm.
Thursday: 8:00 am - 8:00 pm.
Friday: 8:00 am - 8:00 pm.
Saturday: 8:00 am - 8:00 pm.

Service language options

Languages other than English in which this service may be delivered.

Translation service is available in 240 languages upon request.

Wait times

The Dementia Advice Line will contact clients within 72 hours of referral.

Do Bugs Need Drugs? | 780-342-0262 (Edmonton)

Multiple Languages

Yes
View more information...

Do Bugs Need Drugs?

Provides education, print materials, and web-based resources for healthcare providers, children, parents, schools, daycares, seniors groups, workplaces, and the public.

The main messages of the program are:

  1. Handwashing is the best way to stop infections from spreading.
  2. Bacteria and viruses are different. Both can cause respiratory infections, but antibiotics don't work against viruses like colds and influenza.
  3. Antibiotic resistance is a problem. Use antibiotics wisely to prevent bacteria from becoming resistant to antibiotics.

Resources:

  • workshops for healthcare professionals and students
  • employee group education sessions
  • authorized resources for Alberta teachers
  • teaching kit for Grade 2 students
  • teaching kit for child care children and staff
  • teaching kit for assisted living centres
  • posters
  • handwashing signs and stickers
  • handwashing posters available in Blackfoot, Cree, Dënesųłı̨né, French, Saulteaux, and Stoney Nakoda.
  • pamphlets
  • Guide to Wise Use of Antibiotics (20-page guide for respiratory infections) available in Arabic, Blackfoot, simplified Chinese, traditional Chinese, Cree, Dënesųłı̨né, French, Korean, Persian, Punjabi, Somali, Spanish, Stoney Nakoda, Tagalog, Tigrinya, Urdu and Vietnamese.
  • Healthy Hands at Work: Employer Handbook (20 pages) and Worker Handbook (12 pages) about preventing infections in the workplace and hand hygiene and cleaning/disinfecting products.

Telephone

780-342-0262 (Edmonton)

Service Hours

Monday: 8:30 am - 4:30 pm.
Tuesday: 8:30 am - 4:30 pm.
Wednesday: 8:30 am - 4:30 pm.
Thursday: 8:30 am - 4:30 pm.
Friday: 8:30 am - 4:30 pm.

Service language options

Languages other than English in which this service may be delivered.

Service hours

Hours of operations vary.

Wait Times

Yes

Multiple Languages

Yes
View more information...

Early Hearing Detection and Intervention (EHDI) Program

Alberta's Early Hearing Detection and Intervention (EHDI) Program is a provincial screening program that identifies permanent hearing loss as early as possible in a baby's life. This ensures that babies and families receive timely follow-up and support sooner to optimize developmental outcomes.

Services include:

  • Screening babies for hearing loss by 1 month of age
  • Diagnosing permanent hearing loss by 3 months of age
  • Ensuring access to intervention by 6 months of age

For more information, visit our website

Service language options

Languages other than English in which this service may be delivered.

Eligibility

All babies born in Alberta, or born to parents living in Alberta are eligible for screening within 90 days of birth. But it's best for babies to be screened within 30 days of birth.

Additional eligibility requirements exist based on the baby's age and health status. Infants born with bilateral aural atresia or presenting with meningitis are not eligible for screening. These infants are referred directly to audiology services, by the EHDI Hearing Screener for a diagnostic Auditory Brainstem Response (ABR) assessment.

Wait times

Appointments booked upon request.

Emergency Medical Services - Patient Concerns and Commendations | 403-529-8944 (South Zone), 403-955-9608 (Calgary Zone), 780-342-1172 (Edmonton Zone), 780-513-5280 (North Zone), 780-608-8589 (Central Zone)

Multiple Languages

Yes
View more information...

Emergency Medical Services - Patient Concerns and Commendations

Call if you have questions, concerns, or commendations about Emergency Medical Services (EMS).

For other questions:

Telephone

403-529-8944 (South Zone), 403-955-9608 (Calgary Zone), 780-342-1172 (Edmonton Zone), 780-513-5280 (North Zone), 780-608-8589 (Central Zone)

Service Hours

Monday: 8:30 am - 4:30 pm.
Tuesday: 8:30 am - 4:30 pm.
Wednesday: 8:30 am - 4:30 pm.
Thursday: 8:30 am - 4:30 pm.
Friday: 8:30 am - 4:30 pm.

Service language options

Languages other than English in which this service may be delivered.

Service hours

Available 24 a day, 7 days a week.

Multiple Languages

Yes
View more information...

Emergency Medical Services Palliative and End of Life Care Assess Treat and Refer Program

This service is for both adults and pediatrics, the only difference between the 2 is peds has a Specialized Treatment Protocol (SPT) that can be accessed by the front line paramedics in the home as well a dispatch Location Of Interest (LOI) form. This service links primary and palliative care resources in the community to collaboratively manage patients in a symptom crisis.

The program may be initiated by paramedics, who arrive in the home after a 911 call from the patient or family, or by a clinician, who has assessed the patient (in the home or over the phone) and determines additional support is needed on an urgent basis.

Over 50% of patients having a crisis related to their life limiting illness are recognized through routine 911 call and front line paramedics assess the patient to be appropriate for the program and will attempt to make contact with the patient's home/palliative care team. If these teams are unavailable the paramedic will contact the 24/7 on call palliative physician through RAAPID. If all of the above teams are not available the paramedics can call On-line Medical Consultation (OLMC), a 24/7 ED physician available to all front line paramedics.

The program brings an interdisciplinary team directly to the patient. The frontline paramedic crew and the clinician work together, with the patient and the patient’s family, to provide care that aligns with the patient's wishes and Goals of Care Designation (GCD). They also have access to an on-call physician to determine the best treatment.

If possible, and at the patient’s wishes they will be supported to remain in their home. However, paramedics will provide transport to the emergency department, if desired or required.

For further information see our website.

Service language options

Languages other than English in which this service may be delivered.

Eligibility

This program is for both adults and pediatric patients who are getting palliative and end-of-life care at home, and in supported living sites supported by home care and/or other healthcare professionals. Treatments may be for the following palliative symptoms:

  • pain that gets worse
  • breathing problems
  • delirium (confusion)
  • nausea or vomiting
  • bleeding

Fees

The Government of Alberta provides funding to provide emergency medical services (EMS) to Albertans. Patients receiving palliative and end of life care are encouraged to apply for Palliative Coverage (administered by Alberta Blue Cross) so this paramedic service is covered.



Fee Reductions

Patients are encouraged to apply for Palliative Coverage with Alberta Health (administered by Alberta Blue Cross), so services are covered.

Multiple Languages

Yes
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Finance Department - Accounts Payable

Responsible to:

  • confirm that goods or services have been received and that invoice amounts are accurate
  • pay invoices
  • process all Alberta Health Services (AHS) employee expenses
  • make sure invoices and expense claims from vendors and AHS employees are complete and accurate

Related Services:

Service Hours

Monday: 7:45 am - 4:00 pm.
Tuesday: 7:45 am - 4:00 pm.
Wednesday: 7:45 am - 4:00 pm.
Thursday: 7:45 am - 4:00 pm.
Friday: 7:45 am - 4:00 pm.

Service language options

Languages other than English in which this service may be delivered.

Multiple Languages

Yes
View more information...

Finance Department - Billing Cash and Collections

Responsible to send invoices:

  • for uninsured, out-of-province, and out-of-country patient services
  • to The Workers Compensation Board
  • to third-party insurance companies


This service also is responsible for:

  • invoicing direct delivery ambulance services, including Emergency Medical Services (EMS), Air Ambulance Services, and transfers between facilities
  • collecting fees and charges on overdue accounts

Service Hours

Monday: 8:00 am - 4:00 pm.
Tuesday: 8:00 am - 4:00 pm.
Wednesday: 8:00 am - 4:00 pm.
Thursday: 8:00 am - 4:00 pm.
Friday: 8:00 am - 4:00 pm.

Service language options

Languages other than English in which this service may be delivered.

Multiple Languages

Yes
View more information...

Find A Doctor

Not sure how to find a family doctor? There are 3 ways to help connect you with a family doctor.

  • College of Physicians and Surgeons of Alberta (online tool)
  • Primary Care Networks
  • Health Link

For more information on how to access these options, visit Find a Doctor.

Telephone

811

Service language options

Languages other than English in which this service may be delivered.

Service hours

Call the clinic for program dates/times and details on how to register.

Wait Times

Yes

Multiple Languages

Yes
View more information...

GLA:D Canada in Alberta

GLA:D® is an eight-week program offered in a group setting with other Albertans living with osteoarthritis (OA). There are two education sessions followed by 12 supervised exercise sessions (twice / week).

The program is designed to teach Albertans about OA with an aim to reduce symptoms through a targeted exercises program. The program roll-out is led by the Bone and Joint Health Strategic Clinical Network (BJH SCN).

More information can be found by visiting the BJH SCN website, the GLA:D® Canada website or by viewing the GLA:D® Canada overview video.

Some service locations may be offered by a contracted service provider and may have a cost for the service. Call the specific service location for more information regarding cost and specific program details.

Service language options

Languages other than English in which this service may be delivered.

Eligibility

Patients must have a confirmed diagnosis of osteoarthritis in their knee(s) / hip(s).

A trained GLA:D® provider can also provide this diagnosis. An x-ray is not required.

Wait times

There may be a waiting period at the GLA:D® clinic you would prefer to attend. Contact the individual clinic for more information on registration.

An estimated wait time will be provided at the time of registration.

Fees

Fees may apply at specific locations. Call specific location for information.

Multiple Languages

Yes
View more information...

Health Advisory Councils

Enhances and develops partnerships between communities and Alberta Health Services (AHS). Each council is geographically-based with 10 to 15 volunteer members that are committed to their communities and the healthcare system.

Health Advisory Council members:

  • give feedback about what is working well in the healthcare system and suggest areas to improve
  • talk to people in communities about what is being said about healthcare services in their area
  • think about quality and safety reports from AHS and find issues or trends in certain areas
  • give feedback to AHS about healthcare services and delivery

Service language options

Languages other than English in which this service may be delivered.

Service hours

Available 24 a day, 7 days a week.

Multiple Languages

Yes
View more information...

Health Link 811

Health Link provides a number of clinical services including tele-triage and health advice, navigation services and online content support for all Albertans by calling 811 or by using one of its companion web products, MyHealth.Alberta.ca or InformAlberta.ca. The specific services include:

  • Symptom-based nurse triage and health information
  • CoViD-19 Vaccine Booking
  • System navigation
  • Dementia Advice Service
  • Catch-A-Break Osteoporosis screening
  • AlbertaQuits Tobacco Helpline
  • Addictions information and referral
  • Central Access to specialized services
  • Information on Human Immunodeficiency Virus and Sexually Transmitted Infections (HIV / STIs).
  • Referrals to clinical services including and Dietitian Services amd Rehab Advice Line

Telephone

811

Service language options

Languages other than English in which this service may be delivered.

Health Status Assessment | 780-342-0282 (Edmonton)

Service hours

Leave a message, this line is monitored during normal business hours

Multiple Languages

Yes
View more information...

Health Status Assessment

The focus of the team of population health assessment analysts is on regular monitoring of and reporting on the health status of Alberta residents.

The building blocks for the picture of health status of people living in the province comes from Information about people including:

  • demographic data
  • vital statistics data
  • health utilization data (emergency department and hospital)
  • survey data
  • health inequality

The data enables us to identify areas where actions may be taken and/or policies implemented that would improve the overall health of the population.

For more information about Surveillance and Health Status Assessment visit our website.

Telephone

780-342-0282 (Edmonton)

Service language options

Languages other than English in which this service may be delivered.

Service hours

Available 24 a day, 7 days a week.

Multiple Languages

Yes
View more information...

Healthier Together

The website connects Albertans to useful resources and strategies they can use right now to reduce the risk of cancer, or detect cancer earlier.

Provides the following:

  • prevention
  • education
  • health promotion
  • cancer screening
  • cancer prevention

For more information, visit our website.

Service language options

Languages other than English in which this service may be delivered.

Heart Safe Community | 1-866-786-1440

Multiple Languages

Yes
View more information...

Heart Safe Community

The PAD Program promotes Heart Safe Communities in Alberta by; encouraging Automated External Defibrillators (AEDs) in public areas; recognizing sudden cardiac arrest, the importance of early Cardio-Pulmonary Resuscitation (CPR) and the use of AEDs.

The website provides a place for people and organizations to learn about AEDs and register them in the provincial database.

Services include:

  • a free provincial database to register AEDs (includes location and who maintains)
  • email notifications for battery or pad expiry dates
  • monthly AED Inspection reminders
  • provides information on where to put an AED on site
  • lets 911 EMS dispatchers know where AEDs are located

Telephone

1-866-786-1440

Service language options

Languages other than English in which this service may be delivered.

Eligibility

Anyone with an AED device may register their AED for tracking and monitoring of expiry dates/device location with linkage to the provincial 911 EMS Dispatch.

Indigenous Wellness Core | 403-943-1211

Referral Needed

Yes

Multiple Languages

Yes
View more information...

Indigenous Wellness Core

The Indigenous Wellness Core (IWC) delivers health services for First Nations, Métis and Inuit peoples in Alberta. The IWC works with Indigenous peoples, communities and other partners to provide services to Indigenous patients that honour their culture, beliefs and identities.

Our work is guided by five important areas:

  • Caring for our patients with respect and dignity
  • Improving access to health services
  • Treating people as unique individuals
  • Managing addictions and mental health
  • Staying up to date on the health of Indigenous Albertans

We do this by connecting with Indigenous communities, leaders, decision-makers, and most importantly, our patients. In addition, we are guided by the advice of our Wisdom Council, a group of First Nations, Métis and Inuit Albertans who first came together in September 2012. Their goal is to help ensure that all Indigenous Albertans receive the best possible health care.

For more detailed information, contact the Indigenous Health Program in your zone:

Telephone

403-943-1211

Service Hours

Monday: 8:00 am - 5:00 pm.
Tuesday: 8:00 am - 6:00 pm.
Wednesday: 8:00 am - 6:00 pm.
Thursday: 8:00 am - 5:00 pm.
Friday: 8:00 am - 5:00 pm.

Service language options

Languages other than English in which this service may be delivered.

Referral Needed

Can self-refer or be referred by family or friends.

Eligibility

Any person that is First Nations (Status and Non-Status), Métis, or Inuit, and their families.

Influenza Immunization Clinics | 811 Health Link

Service hours

In early October, use the online immunization clinic lookup tool to find a clinic near you. Website will be available 24 hours.

Multiple Languages

Yes
View more information...

Influenza Immunization Clinics

In early October, anyone who lives, works, goes to school, or visits Alberta can get the influenza immunization for free.

AHS Public Health clinics are for children 6 months to under 5 years and their families—each person needs a booked appt., there’s no drop-ins.

Anyone 5 years or older can get immunized at a pharmacy or their doctor’s office. Health Link doesn’t have info about what pharmacies or healthcare providers offer influenza vaccine—you need to call yourself to check.

To learn more about influenza, go to ahs.ca or myhealth.alberta.ca and search for influenza.

Telephone

811 Health Link

Service language options

Languages other than English in which this service may be delivered.

Eligibility

Service targeted to:

  • Albertans
  • 6 months to 5 years of age and accompanying family members

Wait Times

Yes

Multiple Languages

Yes
View more information...

Mammography

Mammography is a type of x-ray to look for growths or changes in breast tissue.

Service Hours

Monday: 8:00 am - 4:30 pm.
Tuesday: 8:00 am - 4:30 pm.
Wednesday: 8:00 am - 4:30 pm.
Thursday: 8:00 am - 4:30 pm.
Friday: 8:00 am - 4:30 pm.

Service language options

Languages other than English in which this service may be delivered.

Wait times

An estimated wait time will be provided at the time of appointment booking.

Medical Assistance in Dying | 811 (Health Link)

Service hours

The Medical Assistance in Dying Care Coordination Team is available during business hours on Monday – Friday. Emails are monitored each weekday.

Contact 811, 24 hours a day 7 days a week, if you would like to speak to someone on MAID and be referred to the Care Coordination Team.

View more information...

Medical Assistance in Dying

Alberta Health Services has developed a MAID Care Coordination Service to act as a single point of contact for patients, families and health care providers.
MAID is not an urgent service and the process can take varying lengths of time depending on your circumstance. To qualify for this service, you must meet all the eligibility criteria set out by federal law.

For further information:

Telephone

811 (Health Link)

Mental Health Help Line | 1-877-303-2642 (Toll free)

Service hours

Available 24 a day, 7 days a week.
View more information...

Mental Health Help Line

The line is staffed by a multidisciplinary team comprised of nurses, psychiatric nurses, social workers, occupational therapists, and psychologists.

The service provides:

  • confidential, anonymous service
  • information about mental health programs and services

Telephone

1-877-303-2642 (Toll free)
View more information...

Mouth Care Training for Care Providers

Anyone looking after an adult who is unable to keep their mouth clean and healthy can access educational resources.

Find information related to:

  • understanding mouth health and healthy aging
  • selecting dental products
  • caring for natural teeth
  • caring for dentures
  • handling challenging behaviours
  • knowing the difference between a healthy and unhealthy mouth

View more information...

Northern Alberta Adult Cardiac Access Line

Healthcare providers access cardiac services in the Edmonton Zone.

Telephone

1-866-772-0774

Service Hours

Monday: 8:00 am - 4:00 pm.
Tuesday: 8:00 am - 4:00 pm.
Wednesday: 8:00 am - 4:00 pm.
Thursday: 8:00 am - 4:00 pm.
Friday: 8:00 am - 4:00 pm.

Eligibility

For use by Health Care Practitioners only.

Wait times

3 Days

Parking Services | 1-855-535-1100

Multiple Languages

Yes
View more information...

Parking Services

Provides pay parking services at a variety of lots at each site. Please contact the individual site office for detailed information.

Free visitor parking is available at all rural hospitals.

For more information about parking maps, paying a ticket or appealing a ticket visit the website.

Telephone

1-855-535-1100

Service language options

Languages other than English in which this service may be delivered.

Service hours

Available 24 a day, 7 days a week.

Multiple Languages

Yes
View more information...

Parkinson Association of Alberta PD Helpline

Service offers:

  • emotional support
  • information about community resources
  • confidential conversations with direction and guidance for callers
  • information about Parkinson's disease symptoms, treatment, management, and research
  • information about Parkinson's for family physicians, nurses, healthcare providers, employers, students and the public

Service language options

Languages other than English in which this service may be delivered.

Multiple Languages

Yes
View more information...

Patient Relations Department

This service is where patients, family members, and the public may express complaints about the health services they receive through Alberta Health Services (AHS). It also receives suggestions, and compliments and acts as a resource for both patients and AHS staff and practitioners during the Patient Concerns Process. Staff and practitioners may be involved with:

  • receiving and acknowledging a complaint
  • obtaining information from the complainant about their complaint
  • explaining the patient concerns resolution process and identifying the next steps to the complainant
  • assisting with coordination and communication of the patient feedback process with the public, staff, practitioners and management
  • acting as an ongoing contact for the complainant, including updates to the patient concerns resolution process
  • documentation of the process and outcome of the complaint
  • the Patient Relations Department, led by the Patient Concerns Officer and the Executive Director of Patient Relations, is available to work with patients and AHS leaders to resolve a complaint until all possible avenues within AHS have been explored.

The following options are available for resolving a complaint:

Option 1

Discuss your concern with your care team. Because your care team knows you best, discussing your concern with them may resolve the issue right away. You may also ask the manager of the program or service area for help.

Option 2

Contact the Patient Relations Department by telephone, fax or mail:

  • Telephone: 1-855-550-2555<
  • Fax:1-877-871-4340
  • Mailing address only:
    c/o Patient Relations
    10030 107 Street NW
    Edmonton, AB
    T5J 3E4
  • Online feedback form

Once we hear from you, a Patient Relations Representative will be in touch with you by phone within three business days. This person will clarify the details of your concern, and staff will work with you to resolve the concern.

Service Hours

Monday: 8:00 am - 4:30 pm.
Tuesday: 8:00 am - 4:30 pm.
Wednesday: 8:00 am - 4:30 pm.
Thursday: 8:00 am - 4:30 pm.
Friday: 8:00 am - 4:30 pm.

Service language options

Languages other than English in which this service may be delivered.

Service hours

Available 24 a day, 7 days a week.

Multiple Languages

Yes
View more information...

Poison & Drug Information Service

Services may include:

  • emergency advice about poisonings
  • drug information for healthcare providers
  • medication advice for the general public
  • poison education and prevention

For more information visit the Poison & Drug Information Service

Poison Centre

What to do when you call:

  • Have the poison container with you when you call
  • Be prepared to answer important questions
  • Listen carefully to instructions
  • Ask the Information Specialist to repeat anything you don’t understand
  • Follow the Information Specialist's advice

What to expect when you call:

Information Specialists will want to know:

  • name
  • gender
  • weight
  • what was swallowed
  • how much was swallowed
  • information from the container label
  • if you've had anything to eat or drink since swallowing the poison

Service language options

Languages other than English in which this service may be delivered.
View more information...

Policy Services

Manages all aspects of the policy document lifecycle while accountable for the Policy Development Framework and all aspects of the policy development process within Alberta Health Services (AHS). Specifically accomplishing this by:

  • identifying clinical and corporate policy needs
  • assessing risk and prioritization
  • working in partnership with operational leaders and subject matter experts
  • consulting and engaging internal and external stakeholders
  • facilitating a consistent and systematic approach to policy development and records retention
  • creating and maintaining archival and library services for all AHS governance documents

Service Hours

Monday: 8:00 am - 4:30 pm.
Tuesday: 8:00 am - 4:30 pm.
Wednesday: 8:00 am - 4:30 pm.
Thursday: 8:00 am - 4:30 pm.
Friday: 8:00 am - 4:30 pm.

Protection of Children Abusing Drugs Program | 1-866-332-2322 (24 hr Toll Free Help Line)

Service hours

Available 24 a day, 7 days a week.

Referral Needed

Yes

Wait Times

Yes

Multiple Languages

Yes
View more information...

Protection of Children Abusing Drugs Program

PChAD (Protection of Children Abusing Drugs Program) is for legal guardians of children / youth under the age of 18 years who can apply to the Provincial Court of Alberta, Family Court for a PChAD protection order. If the court agrees, your child will be admitted to a Protective Safe House (PSH) for up to ten days, with a possible extension of up to five days. PSH's are located in Calgary, Edmonton, Red Deer, and Grande Prairie.

While in the Protective Safe House, your child will undergo detoxification and stabilization as well as an assessment by an AHS Addiction and Mental Health Counsellor. Parents / legal guardians are expected to participate in programming at the PSH.

If a judge grants a PChAD Protection Order, parents / legal guardians will be able to request a bed at a PSH for their child. A bed will be placed on hold as soon as possible after a request is made; however, beds are not always immediately available. PChAD is not a crisis service, and admissions are carefully planned and coordinated.

Transportation to the PSH is the responsibility of the parent / legal guardian, however parent / legal guardians can request in their application to court for assistance from police to apprehend and transport their child to a PSH. It is the parent / legal guardian's responsibility to pick up their child from the PSH at the end of their stay. If unable to pick up their child, they must arrange for a designated adult to pick them up.

For additional information and resources about the PChAD program, call the 24-hour Help Line at 1-866-332-2322 and / or see our AHS webpage. You can attend a PChAD pre-application information session with an authorized addiction counsellor at your local Addiction Services office.

Telephone

1-866-332-2322 (24 hr Toll Free Help Line)

Service language options

Languages other than English in which this service may be delivered.

Referral Needed

Parents / legal guardians must meet with an Alberta Health Services (AHS) Addiction and Mental Health (AMH) Counsellor for a Pre-application Information Session. The AMH Counsellor will provide written proof of attendance once you have completed a Pre-Application Information Session, which is needed to apply to the court for a PChAD Protection Order. Parents / legal guardians will receive instructions from the AMH Counsellor at the Pre-Application Information Session about how to request a PChAD bed at a PSH after a PChAD Protection Order is granted.

Parent / legal guardians can access the court forms to make a PChAD application through the Government of Alberta website.

Eligibility

Children / youth under the age of 18 years.
The child's use of alcohol / drugs is likely to cause significant harm to themselves or others, and the child is not willing to attend treatment voluntarily.

Wait times

Wait period ranges from 0 - approximately 7 days based on bed availability.

Multiple Languages

Yes
View more information...

Provincial Injury Prevention Program

Injury is the leading cause of death for Albertans.

This program provides leadership across Alberta Health Services (AHS) to identify, establish, and advance injury prevention priorities. Team members work together with AHS regional staff to ensure excellence in injury prevention programming across the province.

Priority areas are the four main causes of injury and death in Alberta:

  • unintentional poisoning
  • falls
  • suicide
  • transportation

Everyone plays a role in injury prevention and safety.

Find out what you can do at Injury Prevention

Service language options

Languages other than English in which this service may be delivered.

Service hours

Available 24 a day, 7 days a week.

Multiple Languages

Yes
View more information...

Provincial Palliative and End-of-Life Care

The Provincial Palliative and End-of-Life Care website is for Albertans -- people who need care, families, clinicians, and care providers. The information has an Alberta focus and is designed to be easy to understand and simple to find. Here we offer:

  • a quick and easy way to find palliative and end-of-life care information and services
  • links to organizations, groups, and services in Alberta that provide palliative and end-of-life care
  • real-life stories from patients, families, and healthcare providers
  • information for patients and caregivers that's been approved by Albertan experts
  • clinical information for healthcare providers
  • information on provincial palliative and end-of-life care programs and initiatives that support patients, families and health care providers
  • listings for education, workshops, conferences, and online learning

Service language options

Languages other than English in which this service may be delivered.

Service hours

QuitCore is offered at various locations and at varying times across the province. For a current listing please call 780-422-1350 or e-mail tru@albertahealthservices.ca

Multiple Languages

Yes
View more information...

QuitCore

QuitCore is a FREE group support program that provides Albertans (18+); with the tools and skills they need to quit using tobacco. The program consists of six 90-minute sessions over a period of up to nine weeks at various locations around the province. Join a group in your community to share your stories, learn new coping strategies and celebrate milestones together.

Service language options

Languages other than English in which this service may be delivered.

Eligibility

Individuals 18 years old or older, who wish to:

  • stop using tobacco
  • reduce their tobacco use
  • have recently stopped using tobacco and want to maintain the change

RAAPID (Referral, Access, Advice, Placement, Information & Destination) | 1-800-282-9911 (RAAPID North), 1-800-661-1700 (RAAPID South)

Service hours

Available 24 a day, 7 days a week.
View more information...

RAAPID (Referral, Access, Advice, Placement, Information & Destination)

RAAPID works to:

  • facilitate critical and / or urgent consultations with a tertiary or regional care facility specialists
  • facilitate the right care at the right place, using real time capacity information
  • facilitate and coordinate the return of patients to a healthcare facility closest to their home community after an acute episode
  • record and archive all calls for future reference and quality assurance.

If you have questions please email us.

Information for health professional is available on our website.

Telephone

1-800-282-9911 (RAAPID North), 1-800-661-1700 (RAAPID South)

School Health & Wellness Promotion | 403-943-1873 (Calgary)

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School Health & Wellness Promotion

Develops partnerships with stakeholders to affect policy change, leverage resources, increase capacity, and plan programs in Alberta to improve the health of youth. A comprehensive school health approach is used, which includes these initiatives:

  • Health promotion facilitators partner with school authorities across the province to promote healthy eating, being active, and positive mental health among students
  • The comprehensive school health initiative looks at school health in Alberta by understanding the state of health in schools, supporting consistent messages and resources related to school health, and creating partnerships with internal and external stakeholders

Telephone

403-943-1873 (Calgary)

Service Hours

Monday: 8:00 am - 4:30 pm.
Tuesday: 8:00 am - 4:30 pm.
Wednesday: 8:00 am - 4:30 pm.
Thursday: 8:00 am - 4:30 pm.
Friday: 8:00 am - 4:30 pm.

Eligibility

Youth between the ages of 6 and 18 years.

Multiple Languages

Yes
View more information...

Screen Test

Screen Test, as part of the Alberta Breast Cancer Screening Program, offers mammograms and information on breast health to women in Calgary, Edmonton, and over 120 communities in rural Alberta. This service uses 2 mobile mammography clinics to ensure eligible women in rural communities are able to get breast cancer screening. These trailers are clinics on wheels, complete with a reception area, dressing rooms and an exam room.

For more information and to see the mobile clinic schedule, visit our website.

Service Hours

Monday: 8:00 am - 4:30 pm.
Tuesday: 8:00 am - 4:30 pm.
Wednesday: 8:00 am - 4:30 pm.
Thursday: 8:00 am - 4:30 pm.
Friday: 8:00 am - 4:30 pm.

Service language options

Languages other than English in which this service may be delivered.

Eligibility

Based on Albertan recommendations (guidelines):
Women, aged 50 to 74, who live in Alberta and have no symptoms and no personal/family history are eligible for regular breast cancer screening using mammograms every 2 years.
If you're between the ages of 50 and 74, you're automatically included in the Alberta Breast Cancer Screening program. Once you turn 50, and if you haven't had a screening mammogram in Alberta already, you'll receive a letter letting you know that you're at an age when screening is important and inviting you to get screened.

Service hours

Available 24 a day, 7 days a week.

Referral Needed

Yes

Wait Times

Yes

Multiple Languages

Yes
View more information...

STEMI / Vital Heart Response Program

The STEMI / Vital Heart Response programs provide advice and urgent emergency care for STEMI (ST Segment Elevated MI) patients who present with chest pain and total blockage of a coronary artery. This is a true medical emergency, representing the deadliest type of heart attack. The critical relationship of restoring blood flow and chance of survival in patients can be measured in minutes. With the 2 key programs available patients presenting with STEMI are assessed right away and in consultation with Interventional Cardiologists in Calgary and Edmonton. Patients may be treated on site using clot busting medications and / or transferred to a care centre that can perform advanced procedures to open the artery.

Service language options

Languages other than English in which this service may be delivered.

Referral Needed

Professional referral required.

Wait times

An estimated wait time will be provided at the time of appointment booking.

Service hours

Available 24 a day, 7 days a week.

Multiple Languages

Yes
View more information...

Teaching Sexual Health

Teaching Sexual Health offers evidence-based sexual health information for teachers, educators and parents.
The teacher portal includes information, lesson plans and teaching strategies for teachers to increase their knowledge, comfort, and capacity to teach the human sexuality curriculum. The teacher portal is an Alberta Education authorized resource. Free online teacher workshops four times a year.
The parent portal provides parents with sexual health information for children birth up to 18 years of age. It has tips to increase communication between parents and children, links to reliable community agencies, and other information about sexual and reproductive health.

To learn more visit our website.

Service language options

Languages other than English in which this service may be delivered.

Lesson plans and activities for grades 4 - CALM are translated into French.

Tuberculosis Program | 780-735-1464

Wait Times

Yes

Multiple Languages

Yes
View more information...

Tuberculosis Program

This service provides services for the following referral types:

  • Active TB suspected / TB treatment
  • Contact investigation & follow-up
  • Immigration screening
  • LTBI screening & treatment
  • Other screening: transplant, immunosuppressed, LTC, employment, corrections

For additional information on Tuberculosis visit: myhealth.alberta.ca

Telephone

780-735-1464

Service Hours

Monday: 8:15 am - 4:30 pm.
Tuesday: 8:15 am - 4:30 pm.
Wednesday: 8:15 am - 4:30 pm.
Thursday: 8:15 am - 4:30 pm.
Friday: 8:15 am - 4:30 pm.

Service language options

Languages other than English in which this service may be delivered.

Wait times

An estimated wait time will be provided at the time of appointment booking.

Referral Needed

Yes
View more information...

Virtual Health

AHS Virtual Health’s vision is “Delivering Safe Quality Virtual Care – Anytime, Anywhere”. The service works together with clinical programs and AHS partners to add technology into their daily workflow in order to deliver health services when the clinician(s) and/or patient are separated by distance. This improves access and reduces barriers to patient care across Alberta and beyond.

Virtual care may be provided using telephone, video, messaging, or email.

Service Hours

Monday: 7:00 am - 5:00 pm.
Tuesday: 7:00 am - 5:00 pm.
Wednesday: 7:00 am - 5:00 pm.
Thursday: 7:00 am - 5:00 pm.
Friday: 7:00 am - 5:00 pm.

Referral Needed

Virtual visits may be initiated by contacting your care provider. For more information, please see the Alberta Health Services Virtual Health webpage: AHS Virtual Health

Weight Management Adult Community Program | 825-404-7460 Press 2, 825-404-7460 Press 2 to register

Multiple Languages

Yes
View more information...

Weight Management Adult Community Program

This program provides weight management education and support to patients and health care professionals.
Patient services include:

Healthcare professional services include:

  • Information and advice on patients' self-management of obesity and overweight and treatment options
  • Education Workshops

Community services include:

Additional information:

Telephone

825-404-7460 Press 2, 825-404-7460 Press 2 to register

Service Hours

Monday: 9:00 am - 4:00 pm.
Tuesday: 9:00 am - 4:00 pm.
Wednesday: 9:00 am - 4:00 pm.
Thursday: 9:00 am - 4:00 pm.
Friday: 9:00 am - 4:00 pm.

Service language options

Languages other than English in which this service may be delivered.